Last Updated: September 30, 2026

At IcePeptide, we are committed to providing reliable products and responsive after-sales support. Because our products are intended for laboratory and scientific research use, returns and refunds are handled according to the conditions below.

Please review this policy carefully before placing an order.

1. General Return Policy

Due to the nature of research products, IcePeptide generally does not accept returns or exchanges for non-quality-related reasons once an order has been shipped or delivered.

This includes, but is not limited to:

• Change of mind
• Incorrect product selection by the customer
• No longer needing the product
• Personal preference
• Ordering the wrong quantity
• Failure to review product information before purchase

Please confirm all order details carefully before completing your purchase.

2. Quality-Related Issues

If you believe that a product has a quality issue, please contact the IcePeptide team as soon as possible after receiving your order.

To help us review the issue, you may be asked to provide:

• Order number
• Product name
• Batch or label information
• Photos or videos of the product and packaging
• A clear description of the issue
• Any other information reasonably required for verification

After reviewing the information provided, our team will determine the appropriate resolution.

Depending on the circumstances, this may include:

• Replacement
• Partial refund
• Full refund
• Other reasonable after-sales support

3. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact us promptly.

Please provide clear photos of:

• The outer shipping package
• Shipping label
• Inner packaging
• Damaged or incorrect items

We will review the issue and provide an appropriate solution based on the circumstances.

4. Shipping Damage

If damage occurs during transportation, please contact us as soon as possible after delivery.

Do not discard the original packaging before the issue has been reviewed, as photos or packaging information may be required to support the claim.

Where appropriate, IcePeptide may arrange a replacement or refund after verification.

5. Lost or Missing Shipments

If your order has not arrived within the expected delivery period, please contact us so that we can assist with tracking and investigation.

Delivery times may be affected by:

• Customs processing
• Carrier delays
• Weather conditions
• Incorrect or incomplete delivery information
• Local delivery restrictions
• Other circumstances outside our reasonable control

A delayed shipment does not automatically qualify for a refund.

If a shipment is confirmed as lost after investigation, we will review the order and determine an appropriate resolution.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

IcePeptide is not responsible for delivery failures, delays, or additional costs caused by:

• Incorrect shipping addresses
• Missing apartment, unit, or building information
• Incorrect postal codes
• Incorrect phone numbers
• Customer refusal to accept delivery

If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation.

8. Refund Processing

Approved refunds will generally be issued to the original payment method where possible.

Refund processing times may vary depending on:

• Payment provider
• Bank processing time
• Payment method
• Transaction status

Once a refund has been processed by IcePeptide, additional time may be required before the funds appear in your account.

9. Shipping Fees

Original shipping charges are generally non-refundable unless the return or refund is caused by an error attributable to IcePeptide or a verified product issue.

Any additional shipping costs resulting from customer-provided incorrect information may be the responsibility of the customer.

10. Non-Returnable Products

For safety, handling, and product integrity reasons, products may not be eligible for return if they have been:

• Opened
• Used
• Altered
• Improperly stored
• Damaged after delivery
• Removed from their original packaging in a way that prevents verification

Eligibility will be determined based on the specific circumstances of the request.

11. After-Sales Support

IcePeptide is committed to providing practical support when genuine order or product issues occur.

If you experience a problem, please contact our team with complete order information so that we can review the situation efficiently.

Our team may be contacted through the available communication methods listed on our website, including email, WhatsApp, or Telegram.

12. Research Use Notice

All products offered by IcePeptide are intended strictly for laboratory, analytical, and scientific research purposes only.

They are not intended for human consumption, clinical use, diagnostic use, or therapeutic use.

Return or refund requests based on use outside the stated research purpose will not be accepted.

13. Policy Abuse

IcePeptide reserves the right to refuse a return, refund, replacement, or other claim where there is reasonable evidence of:

• Fraudulent activity
• Misrepresentation
• Policy abuse
• Intentional product damage
• False or misleading claims

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, shipping arrangements, service procedures, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

15. Contact Us

If you have questions about a return, refund, damaged shipment, or after-sales issue, please contact the IcePeptide team through the contact information provided on our website.

Website:
https://www.icepeptide.com/

IcePeptide

Research Use Only
For Laboratory and Scientific Research Purposes Only.