Last Updated: September 30, 2026

IcePeptide (“IcePeptide,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting or using our website, https://www.icepeptide.com/.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using this website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Contact our customer service team
• Subscribe to communications
• Submit an inquiry
• Communicate with us through email, WhatsApp, Telegram, or other available contact methods

The information we collect may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information
• Company or organization information, where applicable
• Communications and inquiries sent to our team

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Process and manage orders
• Arrange shipping and delivery
• Communicate regarding orders or inquiries
• Provide customer and after-sales support
• Respond to product-related questions
• Maintain and improve our website
• Improve our products and services
• Prevent fraud or unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory obligations
• Send service-related or promotional communications where permitted

We do not use personal information for purposes materially different from those described in this Privacy Policy unless permitted by law or with your consent.

3. Order and Payment Information

When you place an order, certain information may be required to process your purchase, including billing, shipping, and payment information.

Payment transactions may be processed by third-party payment service providers. IcePeptide may not directly store complete payment card information when payment information is processed by an independent payment provider.

Third-party payment providers process your information according to their own privacy policies, terms, and security practices.

4. Shipping Information

We may share necessary order and delivery information with shipping companies, logistics providers, fulfillment partners, customs service providers, or other service providers involved in delivering your order.

Only information reasonably necessary to provide the relevant service will be shared.

5. Customer Communications

If you contact IcePeptide through email, WhatsApp, Telegram, website forms, or other communication channels, we may retain relevant communication records to:

• Respond to your inquiry
• Provide order assistance
• Handle after-sales requests
• Maintain customer service records
• Improve our support services

Please avoid sending unnecessary sensitive personal information through communication channels.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and support website security.

Cookies may include:

Essential Cookies
These cookies are necessary for basic website functions, including account access, shopping cart functions, checkout, and security.

Analytics Cookies
These cookies may help us understand how visitors use our website and identify opportunities to improve the website experience.

Preference Cookies
These cookies may remember certain preferences, such as language or display settings.

Marketing Cookies
Where applicable and permitted, these cookies may be used to measure advertising performance or provide more relevant marketing content.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment service providers
• Shipping and logistics providers
• Website hosting providers
• Technical service providers
• Customer support tools
• Analytics providers
• Professional advisers
• Government authorities where legally required

These third parties may receive only the information reasonably necessary to perform their services.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, electronic transmission, or digital storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Order processing
• Customer support
• Record keeping
• Fraud prevention
• Legal and regulatory compliance
• Resolving disputes

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing activities
• Object to certain uses of your information
• Request a copy of certain information
• Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and limitations.

To submit a privacy-related request, please contact us using the contact information available on the IcePeptide website.

We may need to verify your identity before completing certain requests.

11. International Data Transfers

Because our customers, service providers, logistics partners, and technology providers may be located in different countries, personal information may be processed or stored outside the country in which you reside.

Where required, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

12. Third-Party Links

Our website may contain links to websites or services operated by third parties.

IcePeptide is not responsible for the privacy practices, security, content, or operation of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and products are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation.

14. Research Use Notice

Products offered by IcePeptide are intended strictly for laboratory, analytical, and scientific research purposes only.

They are not intended for human consumption, clinical use, diagnostic use, or therapeutic use.

This Privacy Policy relates to the collection and processing of personal information and does not modify the intended research-use status of any IcePeptide product.

15. Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Protect our legal rights
• Protect the safety of our customers or others
• Investigate fraud, abuse, or security incidents
• Enforce our website terms or policies

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, services, technology, or legal requirements.

When updates are made, the revised version will be posted on this page with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact the IcePeptide team using the contact information provided on our website.

Website:
https://www.icepeptide.com/

IcePeptide

Research Use Only
For Laboratory and Scientific Research Purposes Only