Last Updated: September 30, 2026

IcePeptide is committed to providing reliable order processing and shipping support for customers purchasing products for laboratory and scientific research purposes.

This Shipping Policy explains our general order processing, delivery, tracking, customs, and shipping-related practices.

1. Order Processing

Orders are generally processed after payment has been successfully received and confirmed.

Processing time may vary depending on:

• Order volume
• Product availability
• Payment verification
• Shipping destination
• Holidays or weekends
• Additional order review requirements

Orders placed during weekends or public holidays may be processed on the next available business day.

2. Shipping Destinations

IcePeptide may ship to multiple countries and regions, subject to product availability, local delivery services, applicable laws, and shipping restrictions.

Available shipping destinations may vary over time.

If a destination is unavailable at checkout or requires additional confirmation, please contact the IcePeptide team before placing your order.

3. Shipping Methods

Available shipping methods may vary depending on the destination, order size, and logistics provider.

Shipping options may include standard, express, or other available delivery services.

The actual shipping method used for your order may depend on the shipping address and current logistics conditions.

4. Shipping Fees

Shipping fees may vary depending on:

• Destination country or region
• Package weight
• Order size
• Shipping method
• Logistics provider
• Special handling requirements

Where applicable, shipping charges will be displayed or confirmed during the ordering process.

Additional charges caused by incorrect shipping information, redelivery, or special customer requests may be the responsibility of the customer.

5. Estimated Delivery Time

Delivery times vary depending on the destination and shipping method.

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery may be affected by factors outside our reasonable control, including:

• Customs clearance
• Carrier delays
• Weather conditions
• Public holidays
• Local delivery conditions
• Transportation disruptions
• Regulatory inspections
• Incorrect or incomplete shipping information

IcePeptide will provide reasonable support where delivery issues occur.

6. Order Tracking

Where tracking information is available, it may be provided after the order has been shipped.

Tracking information may require some time to become active after the package has been handed to the logistics provider.

Customers are encouraged to monitor tracking updates and contact us if a shipment appears significantly delayed.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information carefully:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal code
• Country
• Contact phone number

IcePeptide is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

8. Address Changes

If you need to change your shipping address, please contact us as soon as possible.

Address changes may be possible only before the order has entered fulfillment or been shipped.

Once an order has been shipped, we may be unable to change the delivery address.

9. Customs and Import Requirements

International shipments may be subject to customs procedures, import requirements, taxes, duties, inspections, or other charges imposed by the destination country or region.

Customers are responsible for understanding and complying with local import rules that apply to their orders.

Unless otherwise stated, customs duties, import taxes, brokerage fees, or similar charges imposed by local authorities are the responsibility of the recipient.

IcePeptide cannot guarantee customs clearance times or outcomes.

10. Customs Delays

Customs processing times vary by country and may occasionally result in delivery delays.

Such delays are generally outside the direct control of IcePeptide and the shipping carrier.

We will provide reasonable assistance with shipment information where available, but customs delays alone do not automatically qualify an order for cancellation or refund.

11. Damaged Packages

If your package arrives visibly damaged, please take clear photos of:

• Outer packaging
• Shipping label
• Inner packaging
• Affected products

Please contact the IcePeptide team promptly so that we can review the issue.

Do not discard packaging materials until the issue has been reviewed.

12. Lost or Missing Shipments

If a shipment appears lost or has not arrived within a reasonable period, please contact us.

We may work with the relevant logistics provider to investigate the shipment status.

If a shipment is confirmed as lost, IcePeptide will review the circumstances and determine an appropriate resolution in accordance with our Return & Refund Policy.

13. Failed Delivery

A delivery may fail due to:

• Incorrect address information
• Recipient unavailability
• Refusal to accept the package
• Failure to respond to carrier requests
• Local delivery restrictions
• Customs-related issues

If a package is returned or requires redelivery due to circumstances caused by the recipient, additional shipping costs may apply.

14. Shipping Restrictions

Certain products or destinations may be subject to shipping or regulatory restrictions.

IcePeptide reserves the right to cancel or decline an order where shipment cannot reasonably or legally be completed.

Where appropriate, customers will be contacted regarding available options.

15. Research Use Notice

All IcePeptide products are intended strictly for laboratory, analytical, and scientific research purposes only.

They are not intended for human consumption, clinical use, diagnostic use, or therapeutic use.

Customers are responsible for ensuring that ordered products are permitted for their intended lawful research purposes in the destination country or region.

16. Contact Us

If you have questions regarding shipping, tracking, delivery, customs, or your order status, please contact the IcePeptide team through the communication methods provided on our website.

Website:
https://www.icepeptide.com/

IcePeptide

Research Use Only
For Laboratory and Scientific Research Purposes Only.